KIA&B 2017 Vol. 22, No. 2 | Page 3

TABLE OF CONTENTS KANSAS INSURANCE AGENT & BROKER March/April 2017 23 Vol. 22, No. 2 The bimonthly magazine of the Kansas Association of Insurance Agents OFFICERS OF KAIA President Lyle Davidson | lyledavidson@thedavidsonagency.net President-Elect Scott Strong | sstrong@strongsinsurance.com VP/Treasurer Lee Gleason | lgleason@kfsa.com Secretary/Assistant Treasurer Kristy Wilson | kwilson@kellermaninsurance.com FEATURES 10 National Director Cindy Hower | chower@kellermaninsurance.com Kansas Agents Legislative Day Immediate Past President Dusty Davis | ddavis@ici.insurance 12 BOARD OF DIRECTORS Zone I Director Jo Erin Stuteville | joerin@elliottinsurancegroup.com Zone II Director Kevin Campbell | kcampbell@unitedagencyks.com Zone III Director Doug Smart | doug@smart-ins.com Zone IV Director Lucas Raleigh | lucas@raleighinsurance.biz Zone V Director Jolene Biggs | biggjo@insurance-planning.com Zone VI Director Alan Schlesener | aschlesener@kellerleopold.com Director at Large Monica Meininger | snelinc@ucom.net Director at Large Ron Bolz | bolzins@embarqmail.com Director at Large Chad Fuqua | chad@fuquainsurance.com 10 Four Ways Remote Workers Can Improve Your Agency’s Performance 14 Answers to your E&O Questions 16 cover story InVEST: Next Generation of Insurance Professionals 21 Agency Growth: Quote, Requote, Win! 22 2017 Kansas Insurance Industry Award Time 24 KAIA Helping out Fire Victims 26 Best Practices: How Does A Firm Become a Best Practices Agency? Director at Large Kevin O’Brien | kevin.obrien@reillyinsurance.com DEPARTMENTS President’s Message 2 Industry Partners Program 3 Executive Director’s Message 4 Commissioner’s Column 7 Young Agents Profile 8 Agency Profile 20 Company Profile 28 Young Agents Chair Cooper Chapin | cooper@stephens-ins.com Continuing Education Classes 29 Kansas Filings Report 31 K A I A S T A F F & C O N S U LT A N T S Executive Director | David Hulcher Director of Agency Operations | Bob Harris Vice President-Finance | Shannon Bower Vice President of Marketing & Membership | Joan Sutton Events and Education Coordinator | Morgan Schultz Director of Communications & Technology | Nicole Schings KANSAS ASSOCIATION OF INSURANCE AGENTS 815 SW Topeka Boulevard | Topeka, KS 66612 785.232.0561 | 800.229.7048 w w w.k aia.com Senior Insurance Services Representative | Sherri Snyder Insurance Services Representative | Amanda Hanson Insurance Services Representative | Katie Hobson Executive Assistant | Barbara Cobuluis AScK Consultant | Colin Davidson Legal Counsel | Will Larson POSTMASTER: Send address changes to Kansas Insurance Agent & Broker, c/o Kansas Association of Insurance Agents, 815 SW Topeka Blvd., Topeka, KS 66612. (785) 232-0561. Kansas Insurance Agent & Broker (ISSN#1069-1847) is published bimonthly by Agency Services Corporation of Kansas (AScK), a subsidiary of the Kansas Association of Insurance Agents, 815 SW Topeka Blvd., Topeka, KS. (785) 232-0561. Periodicals postage paid at Topeka, KS 66612, and additional mailing offices. The Kansas Association of Insurance Agents was formed September 1, 1992, through the merger of the Professional Insurance Agents of Kansas (PIAK) and the Independent Insurance Agents of Kansas (IIAK). The Association is affiliated with the Independent Insurance Agents and Brokers of America (IIABA).