KIA&B 2015 Volume 20, Issue 6 | Page 27

values, partakes in joint planning and respects the principles that govern agency-company relationships. efficient processes Technology is no longer an option— it’s a necessity for growth, continuous improvement and customer contact and satisfaction. Agency streamlines workflows to benefit both employees and customers and strives to “do things right the first time.” continuous improvement Agency constantly seeks ways to improve, continually measuring performance against past performance and that of competitors as well as successful non-insurance enterprises. focus on revenue growth Critical to long-term survival and agency value, revenue growth stems from a focus on account development and leveraging relationships. New or renewed focus on growth encompasses new ways of finding customers and keeping them, such as social media and other technologies. congratulations to our kansas best practices agencies Assurance Partners The Reilly Company Salina, Kansas Jim W