S E R V I C E S
Extended CodeMeter Lifecycle
It is a rule of life : All good things must come to an end . And this axiom is true for old applications and entire operating systems , even though they may still have a loyal following or some users may continue to depend on them . A famous example is Windows 7 , for which support was discontinued by Microsoft in early 2020 – even though it was still running on countless devices the world over .
CodeMeter serves a vast range of operating systems and platforms . It is Wibu-Systems ’ policy to continue supporting these platforms as long as they are supported with regular maintenance agreements .
Lifecycle Wibu-Systems is committed to the following lifecycle principles :
1 . All new versions of CodeMeter are backward compatible and replace the previous versions completely .
2 . Operating systems are typically supported for as long as they also receive free support from their developers .
3 . For operating systems that have moved into their developers ’ extended support phase , an extended support contract from Wibu-Systems can be entered to receive prolonged support for CodeMeter .
Wibu-Systems distinguishes between two levels of support for operating systems of their makers .
Standard Support The current release of CodeMeter enjoys the full range of support services as part of standard support . It is the baseline for new developments and innovations , any extensions , and technical improvements . Of course , security patches and bug fixes are available free of charge with each release .
Standard Support can be included in an optional support agreement , which offers users guaranteed response times and faster access to hotfixes ( depending on the chosen support level ).
Extended Support When an OS developer moves an older version of an operating system into its extended support phase , any version of CodeMeter developed for that OS version will join it under Wibu-Systems ’ extended support terms .
Development of those versions will cease , but users will be notified about the possibility of buying an extended support package .
From this point on , new releases will only include security patches and bug fixes for runtime components .
The current and upcoming deadlines for Code- Meter versions for different operating systems moving from standard to extended support are published in our lifecycle document . Should no demand exist for extended support for an older OS version within half a year from the start of the extended support period , Wibu-Systems can terminate this option completely .
Extended support packages can be acquired from Wibu-Systems , separate from any active support agreements . For current prices , please contact your sales representative .
For detailed and date information about the standard and extended support phases your products , please see our lifecycle document on website :
http :// s . wibu . com / lifecycle .
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