S U P P O R T
Our Service at Your Service
Let us take a quick personality test. You are
trying to solve a particularly hard puzzle while
you are home. Would you A) keep working
until you have solved it by yourself, or B) let
your friends and family help you? Whichever
type you are, one thing is certain: You usually
cannot play out your personal habits at work.
In a professional environment, efficiency is
key. It is about finding the best solution with
the minimum input of costs and resources.
Long gone are the times when you could give
yourself days and weeks to solve a problem.
Wibu-Systems is here for you when you need
to find the perfect software protection, licens-
ing, and security solution as soon as possible,
and we will stay at your side before, during,
and after you launch it. If you want, we can
even operate it for you.
CodeMeter gives you so many ways to
introduce protection and licensing for your
software. This can make it hard to find the
perfect choice for your specific needs. We
want to ensure that your design decisions
and protection concepts are perfect from
the word ‘go’, which is why our Professional
Services team offers foundation courses on
many CodeMeter topics. You can invite us for
in-house training at your business location.
Our in-house seminars can be tailored
specifically to match your needs and interests,
e.g. covering only the relevant aspects of our
foundation course on the first day and then
moving on to a workshop to help you pick the
12
right licensing concepts. At the end, you will
have everything you need to kick-start your
licensing and protection solution.
And should you still have questions when
integrating CodeMeter into your software,
Wibu-Systems’ support team is again ready
for you with competent advice. Our service
portal is open for your questions around the
clock, or you can send us an email or contact
us by telephone. Our support team has the
in-depth technical know-how to answer all of
your questions and boost your confidence. Our
technical support will sort your queries and
answer all of them quickly according to their
priority and your chosen support package. The
choice is again yours: You can build on the free
basic support with two premium levels – silver
and gold – that give you guaranteed access to
a named partner, comprehensive support, and
a contractually agreed response time.
If any of your users have a question about in-
stalling or using the system or encounter any
disruptions, they can contact our support team
directly by email or phone. Many questions are
answered faster and better in a direct conver-
sation with your users than if your support
team had to pass the issue through to us. Our
specialists have seen almost every possible
issue and can save the day with competent
advice. This additional service is free of charge
for your users, and for your business.
These services are complemented by our
operating services team specialists: Wibu
Operating Services (WOPS). As part of our
Support unit, WOPS can operate the online
licensing solution CodeMeter License Central
and the CodeMeter Cloud for you from
our data center in Frankfurt, Germany. Our
experienced professionals will take charge of
the infrastructure and the smooth provision
and seamless operation of the systems, natu-
rally including maintenance for the operating
systems and the Wibu-Systems applications
on the hosted systems. With 24/7 supervision,
we ensure online licensing with top reliability
for your clients and users. You have a choice
of packages to match the number of licenses
per month and level of availability you need.
We are here for you – choose one of our many
services and save yourself invaluable time and
money.