Key Benefits of Mobile Workforce Management Key Benefits of Mobile Workforce Management | Page 6

One Touch Communication
The next benefit of mobile workforce management is customer
centricity. Customers love updates. Whether it is about an upcoming
delivery or a return fulfilment or a service request, customers would
like to stay ahead in terms of the information. Communication is the
key and the perks of using a mobile workforce management
application is that it happens through a one touch process. At a click
of the button, you can call or message your customer. Real time sms
and email updates can be triggered from the comfort of your office.
At every step of the process, you can engage with the customers and
help them solve the problems faster. Your task force can also use the
application to collect instant feedback from your customers after
they fulfil the tasks and the dashboards are updated instantly.