( TCO5 ) The ____ of Applebee ’ s is to gain “ weekly repeat guests through providing surprisingly friendly hospitality , superior quality food , and world class service and value .”
( TCO5 ) GE competes in industries ranging from medical devices to appliances to television networks . GE ’ s mixed strategy is an example of ____ strategy . ( TCO6 ) Jay wants to start a new business . With which of the following methods of starting a new business will he pay a share of the income from the business in return for the use of such things as trademarks and business formulas ?
( TCO7 ) Sears has departments for clothing , tools , jewelry , and home goods . This is an example of departmentalization by
( TCO7 ) Andrea had worked in the marketing department for 27 years . She knows the history and successes of the office better than any other employee . When change is suggested , she is reluctant because she remembers accomplishments related to the current way of doing things . As a result of ____, she is resistant to change .
( TCO8 ) Fairway Green Inc . has added a lucrative retirement plan for its employees that includes medical benefits for retirees . These benefits target which level of need in Maslow ’ s hierarchy ?
( TCO8 ) A mid-level manager has power within an organization due to the management position she occupies . This kind of power is known as ____ power .
( TCO9 ) You are a member of a self-managed team ; the team has been experiencing interpersonal conflict among its members . Which of the following techniques could you use to eliminate the interpersonal conflict that is occurring within the selfmanaged team ?
( TCO10 ) The credit crisis and the Federal Reserve ’ s response to it faced criticism from Congress . The Treasury Department requested a review of the central bank ’ s structure and governance . There is now broad support for auditing the Fed using the Government Accounting Office . The change in the economic and political environment of the Fed means the Fed needs to adapt its ____ control .
( TCO1 ) Discuss the functions of management . Which function of management is the most important ? Support your answer .
( TCO2 ) In order to be effective and efficient , CEOs must monitor both the internal and external environments . Is it more important for the CEO to monitor the organization ’ s external or internal environment ? Why ?
( TCO3 ) You have recently been assigned as the ethics officer for your organization , as part of your responsibilities you have been asked to write a code of ethics . Discuss