Keele University Prospectus Undergraduate | 2016 | Page 35

WWW.KEELE.AC.UK/UNDERGRADUATE ASK (Advice and Support at Keele) ASK provides free, confidential, independent, impartial, non-judgemental advice, information and representation to Keele students. ASK staff are able to advise on a wide range of areas, including: academic issues and university regulations, welfare benefits, consumer issues, employment, debt, fees/finance, immigration/visas, local information, grants, housing, loans, personal matters and more. ASK also works closely with Vice Presidents Education and Welfare, two of the student-elected officers within the Students’ Union. ASK and its staff are members of: AdviceUK; the UK Council for International Student Affairs (UKCISA) (through which we are authorised to provide immigration advice), and the National Association of Student Money Advisers. ASK subscribes to an information system supplied by the Citizens Advice Bureau. ASK is regulated by the Financial Conduct Authority and is able to provide debt counselling. ASK works to a Code of Practice; policies are available online. Further information: T: 01782 734800 E: [email protected] www.keelesu.com/ask (online chat) Nightline – Keele’s student led listening service We are proud of the role our students play in supporting one another throughout their university experience. Nightline is a great example of this, offering a confidential student-led information and listening service, which is available to all students every evening of the week (9pm-3am) during term time. www.keelenightline.co.uk g ui ding a nd su pporting you 35