TRANSCRIPTED CREDIT
Canvas Class Shell Content
The term “ Canvas Class Shell ” refers to the space that houses information and learning modules for each class . Your Canvas Class Shell ( s ) will start out empty . It is your responsibility to import the proper class content into your Canvas Class Shell ( s ) as designated by your NWTC faculty mentors and Early College staff .
Finding Your Class in Canvas
Sometimes you can ’ t see your class because :
• The class is not yet available .
• The class is not appearing on your Canvas Dashboard because you have other classes marked as “ favorites .”
To find your past , present , and future classes :
• Click on Courses in the global navigation bar . Then select All Courses . Current classes will appear in the top section . Scroll down the page to find Past Enrollments and Future Enrollments .
What to Do if Students Can ’ t See Some of the Class Content
If your students are unable to see some content in the class shell , below are some possibilities :
• The class itself is unpublished . Publish the class from the home page .
• The content is in a module that is unpublished . Publish the module .
• The content itself is unpublished . Publish the content .
• The content is assigned to only a specific student or section of students . Edit the content and assign it accordingly .
Use Student View to view the class from a student point-of-view .
BEFORE Contacting the NWTC Help Desk ….
• Try another browser . Google Chrome is recommended , but Canvas is also supported on Microsoft Edge , Mozilla Firefox , and Safari .
• Clear the cache , cookies , and history , and restart the browser .
• Close other applications that may be affecting connectivity .
• If able , work on a machine that is wired to the internet .
• Use the Help Center Knowledge Base by clicking the question mark on the right .
If Canvas is not working like you expect :
1
Use Google Chrome .
2 3
Close other applications and restart browser .
When Contacting the Help Desk , Call 920-498-6800 .
Identify yourself as a high school transcripted credit instructor .
Provide your :
Clear cache , cookies , and history on web browser .
NWTC Employee ID ( username ) Full name High school The class number ( example : 25644 ) Type of machine you are using The problem you are encountering , including any student and assignment names .
NWTC HELP DESK HOURS :
Monday-Thursday : 7:00 a . m . – 8:00 p . m . Friday : 7:00 a . m . – 4:00 p . m . Saturday : 8:00 a . m . – 2:00 p . m .
To get the help you need , state that you are a “ Transcripted Credit Teacher .”
17