Quality
& Safety
ENHANCING OUR PATIENT EXPERIENCE IS
AN ONGOING AND PRIMARY FOCUS AT
JOSEPH BRANT HOSPITAL. DELIVERING
ON OUR MISSION OF PROVIDING SAFE
CARE, QUALITY CARE AND EXCEPTIONAL
CUSTOMER SERVICE AT THE RIGHT TIME,
IN THE RIGHT PLACE AND FOR EVERY
PATIENT IS OUR TOP PRIORITY.
Improved
communication with
our patients.
KEEPING OUR PATIENTS SAFE
I wanted to take the time to recognize the outstanding
level of care and compassion that my son received from
the doctor, nurses and paramedics in the Emergency room
this afternoon. Every person we interacted with went
out of their way to ensure that my son was happy and
comfortable. My almost 3 year old son was in the ER to
receive stitches in his chin, and this could have been a very
frightening and unpleasant experience for him. Instead, he
remembers the popsicles he got to eat, the paramedics who
took the time to speak with him about the ambulances and
the lovely nurses who spoke to him so nicely and sang to
him while he got his stiches. I’m very grateful, not only for
the high quality of care that he received, but also for the
kindhearted spirits of each of the staff that we met.
EMILY COMEGNA, JULY 2015
6
Joseph Brant Hospital
It’s a busy time at shift change on our inpatient
floors. Nurses who have been caring for patients all
day need to share their knowledge with the nurses
coming into the unit to care for patients all night.
This important step is called Transfer of Accountability
(TOA). TOA keeps our patients safe by providing
consistency and a continuum of care. Previously this
transfer of knowledge of our patient’s treatment was
not standardized. In September, JBH implemented a
TOA at shift changes at each patients’ bedside using
a standardized report tool to assist nurses to deliver
clear, concise reports about each patient. This was
a collaborative effort rolled out by the Professional
Practice Educators and the Managers. Congratulations
to the teams for moving JBH to best practice TOA
processes! With the transfer of accountability done
at the bedside, our patients are engaged about safety
issues and have improved communication, improving
the overall patient experience at JBH.