Message from the Board Chair
and President & CEO
At Joseph Brant Hospital we are most proud of the
foundational work that we have invested in over the
past few years related to service excellence, quality and
safety and outstanding customer service. This has been
instrumental in positioning Joseph Brant Hospital to take
positive steps needed to build a strong and sustainable
future for health care in our community. As an entire
hospital team it was particularly rewarding to see our
efforts acknowledged when for the second time in the
past eight years we were recognized as one of an elite
group of hospitals to be `Accredited with Exemplary
Standing` by Accreditation Canada – the highest
designation possible.
Care is such a small
word, and yet it fills
a large space. We
have seen ongoing
improvements over
the past fiscal year
that truly has made a
difference in the lives
of our patients. With
the hospital focused
on our people and processes, here are some of our
successes during 2018-19:
• Opened our new Complete Breast Care Program
• Opened the new Total Joint Rehabilitation Clinic
• I mplemented new medication and reconciliation
software across all inpatient units to reduce the
patient risk of medication errors.
During the past fiscal year we have also introduced our
new `People Strategy` reinforcing our commitment to
developing our people and creating an environment that
retains and attracts the brightest and best physicians,
staff and volunteers. Although we are still in the early
stages we are seeing some positive signs including the
hiring of 280 new employees, of which 121 were nurses.
As well, we have successfully implemented our new
6
Joseph Brant Hospital
`Grow Our Own` Perioperative Nursing Program for six
Perioperative Nurses to fill vacancies in our Operating
Rooms and for the fourth consecutive year we have been
recognized as one of the top Hamilton Niagara`s Top
Employers for 2019.
JBH has in place a team of highly skilled, highly regarded
and compassionate nurses, doctors, staff, and volunteers
who are united in their desire to advance the quality
of life of our patients. Our hospital is growing and we
continue to be in growth mode with our current staff
count at 1882.
Our staff and
physicians were
also asked for their
feedback in our
2018 Healthy
Workplace Survey.
This year we
saw a significant
increase in engagement scores. Overall organizational
engagement scores have increased almost 7% and
physician engagement scores were up by 6% from our
previous survey in 2016.
With the completion of our new Michael Lee-Chin and
Family Patient Tower in August 2017 we turned our
attention to the redevelopment of the North Tower,
formerly our original hospital that was built in 1961.
The redevelopment project has been completed, on time
and on budget. Overall, we are very satisfied with the
work that has been completed and we feel that it truly
benefits the people who need to use our new Joseph
Brant Hospital facility.
One of these new features is that when you now visit
the North Tower you will see a newly renovated
Ambulatory Care area that been designed to meet the
needs of our patients and families with a centralized
registration area, clinic specific waiting areas, and
individual clinic rooms that have been designed for