Joseph Brant Hospital Annual Report 2019 JBH Annual Report 2019 | Page 29

Message from the Director As you walk the hallways of Joseph Brant Hospital, you are sure to encounter a volunteer or two in your travels. In fact, 718 volunteers contributed 75,830 hours of service to our patients, families and visitors. The beauty of volunteer engagement at Joseph Brant Hospital is that there is usually a volunteer service that appeals to everyone whether it is at the bedside, assisting in the public areas or doing administrative tasks behind the scenes. The Information and Escort desk alone requires 120 volunteers each week to assist those arriving and leaving the hospital. There is one group that deserves special mention, our volunteer hairdressers. Over 45 years ago a hairdryer was donated and that began the volunteer hairdressing program. The makeshift salon was always filled with cheery conversation that helped patients feel more like themselves. It is now time to hang up the curlers and scissors but we would like to say a special thank you to these ladies who have made such a difference in patients’ lives. New this year is the St. John’s Ambulance Pet Therapy Program. Starting as a pilot in March 2018, it has expanded to five therapy dogs and handlers and visits now include Mental Health and Intensive Care. Fundraising and revenue generation continue to drive the Auxiliary, raising funds to support the redevelopment commitment of $5 million pledge. In September, the Antiques and Collectibles Auction celebrated 20 years of success and is still going strong, holding this popular event each spring and fall. Over $1 million has been raised over the years through the dedication of our auction volunteers. The Gift Shop has also gone through some changes with the introduction of Ontario Lottery & Gaming (OLG). This exciting new addition has attracted a new demographic to the Shop and we thank our volunteers for their endurance in learning this new skill set. At the Annual Recognition Event held this May, we celebrated 89 volunteers who have reached significant milestones, see page 27 for a listing of their names and milestones. Their dedication and commitment to our patients and families is sincerely appreciated. Thank you to each and every volunteer who contributes their time and talents to Joseph Brant Hospital throughout the year. In December 2018, a baby grand piano was generously donated by Marg Morren, her son Alex and the Morren family. There are now 10 accomplished volunteer pianists who share their gift of music in the main lobby weekly. It truly creates a welcoming and tranquil atmosphere. Mary Lou Tinmouth Director, Volunteer Resources Annual Report 2018-2019 29