There was a 34 per cent increase in the number of
patients who would definitely recommend our
inpatient services to friends and family members. Our
increased focus on patient communication and care
coordination can attribute to these results, through
the use of early engagement in care planning, in room
communication boards, purposeful rounding, care
summary tools and unit bullet rounds.
Reporting tells us that on average 81 per cent of
patients feel they received the educational materials they
needed upon discharge from hospital. To support the
accessibility of patient education, the hospital is utilizing
“CoHealth,” a mobile app to streamline our patient
education materials. Rather than returning home from
hospital with loose papers or searching online, patients
can use our reliable and accurate source of information
from the comfort of their homes, to learn more about
their symptoms, care options and more.
Our Critical Care Response Teams reacts to any
inpatient needing urgent critical care across the hospital,
with research showing the quick interventions of the
mobile team saves lives. Our model of care has shifted
to a physician-lead critical care response team,
providing the patients with a faster clinical assessment
and management of their care along with providing
team members an excellent opportunity for mutual
collaboration.
Annual Report 2018-2019
23