Joseph Brant Hospital 2017 Annual Report JBH Annual Report 2017 final - Page 11

NIAGARA EMPLOYER OF THE YEAR INFORMED PATIENTS MEANS BETTER CARE JBH was selected as one of Hamilton-Niagara’s Top 15 Employers for 2017, recognized for being an exceptional place to work for the second year in a row. Our commitment to recognition and appreciation initiatives, comprehensive medical and dental benefits, on-site complimentary massage therapy, yoga, Zumba and meditation, Annual Wellness Fair and family-friendly breastfeeding room are just a few of the ways JBH strives to be an exemplary employer in its industry. The scenic lakeside location and convenient access to the QEW, Highway 403 and public transit also contribute to making JBH an ideal place to work. Congratulations to our teams for your contributions to making JBH a top employer. Clear communication between patients and care providers is a simple, crucial part of providing exceptional care. This year, JBH updated the information we provide to patients, organizing it into an easy-to-reference pamphlet so patients know exactly what to expect, how to prepare for their hospital stay and how they will be supported in their transition home. Having this information at hand and available for quick reference helps encourage and strengthen communication between patients, families and care providers. A SYMBOL OF PEACE FOR PALLIATIVE CARE PATIENTS The last moments of a person’s life are an inexpressibly special, emotionally significant time and ensuring this time is respected is our Hospital’s responsibility. Dove signage was introduced this year as a simple white silhouette of a dove posted on doorways to create a peaceful, private environment for palliative patients and their families. Since its implementation, it has received positive feedback from patients, families and staff. CELEBRATING EXCELLENCE WITH KUDOS BOARDS Kudos boards were added this year as a tool available for staff to recognize each other for the hard work and achievements of those on our teams. While the results of extra effort are evident in their area, simple appreciation for those efforts is important for keeping a positive work environment to work in. Recognition goes a long way and JBH is always proud to celebrate the inspired achievements and dedication of our staff. Our Story To the ED staff and professional staff, thank you for your gentleness with our daughter, your willingness to listen to a concerned first-time mother who was severely sleep-deprived and your genuine empathy for both Andie and me while she underwent a spinal tap and many pokes and prods for IVs, etc. To the nurses who cared for us day and night during our five-day stay on the unit, you made a scary situation much more tolerable and we are forever grateful for your professionalism, compassion and understanding. The first two days of our stay while my husband travelled home from a business trip were extremely hard for me despite having the support of my parents. Our nurses made me feel much less alone with their kindness. Andie was their patient but they took the time to care for me as well. Thank you, thank you, thank you. Your team is outstanding. I always felt included in decisions and that I could ask any questions, no matter how silly they might seem. Everything was explained to me clearly, I never felt rushed and I always felt that everything was being done to ensure when we left the hospital we would know as much as possible about what was going on with Andie. To the wonderful staff from the Lab who had to visit us many times over five days, thank you for being so tender and thoughtful while trying to get blood from Andie’s teeny tiny veins. They truly did all they could to make it as painless (for baby and mom) as possible. – Kate Carlson Annual Report 2016-2017 11