Joseph Brant Hospital 2017 Annual Report JBH Annual Report 2017 final | Page 9

A NEW MODEL OF CARE IN THE ICU This fall, the Intensive Care Unit (ICU) completed its transition to a closed model, meaning all ICU patients now have a dedicated ICU Physician, called an Intensivist, as their Most Responsible Physician during their treatment. Previously, care was provided by a mix of a patient’s family physician and an Intensivist. This change in how care is provided offers greater safety, consistency and an overall improved quality of care for ICU patients. This change is an important step in being a community, regional and provincial critical care resource. SUCCESSFUL PHARMACY ACCREDITATION This year, our Pharmacy was notably well-prepared for their Accreditation review, with their move to a newly renovated space and updated methods and technologies for managing medication acting as strong supports to success. Receiving Accreditation involves a detailed external review of medication processes, space, and other important factors in providing care. Evaluators recognized the team for its high focus on patient-centred care and safe medication distribution. Overall, the Accreditation of our Pharmacy was a great success. TELESTROKE PARTNERSHIP JBH initiated a new Telestroke partnership with the Regional Stroke Network to support acute stroke patients in our Emergency Department receiving the right care at the right time. Telestroke changes how we provide medication for acute stroke patients who meet specific criteria: a Telestroke neurologist expert can be consulted immediately through video conference, where they can observe and speak with the patient as if they were there in person and quickly determine the type of treatment the patient should receive. Research has shown that patients who receive treatment sooner experience better outcomes and Telestroke reduces the time it takes for an acute stroke patient to receive the treatment they need. CLEANING BEST PRACTICES At JBH, innovation is an important part of how we continuously develop and apply ways to improve. This year, JBH purchased new Optimum-UV System cleaning equipment, as an an advanced tool that uses ultraviolet light to enhance the work of regular surface cleaning, adding another layer of protection against the spread of infections. The UV light helps thoroughly clean large or hard-to-reach areas, such as walls and light fixtures, and has been proven to further reduce the presence of harmful microorganisms when used to support regular cleaning. MAKING SMALL CHANGES FOR STRONG RESULTS: IDEA BOARDS AND GEMBA TIME A key focus at JBH has been providing ways to gather and act on staffs’ grassroots ideas to create effective, meaningful changes that improve daily processes and work areas – nearly 400 ideas for improving daily processes across JBH were put into practice this year using unit Idea Boards and Gemba Time. These initiatives have improved efficiency by simplifying processes, reorganizing spaces, changing the tools used to complete tasks and reducing the amount of paper used at the hospital. Our Story To all of the EMT, emergency nursing staff, nurses on the 4th and 5th floors, the nurses in ICU and the doctors that have been involved with my wife’s treatments, I want to say thank you from the bottom of my heart. Since my wife arrived for treatment, at no time have I ever had to question anyone or any treatment that has been given. I cannot say enough thank you to all of you. My wife, and my family, has had the best care that anyone could ever ask for. I am kept informed of all changes good, bad, or lack thereof. I leave every day knowing exactly what is going on and with confidence that [Joseph Brant Hospital is] taking the best care of my wife that anyone could ask for. In my opinion, the rest of the world could take a lesson from [JBH], and it would be a more peaceful life if all were treated the way you are treating my wife and my family. You are all incredible. Again, thank you for everything. – Brian Mahy Annual Report 2016-2017 9