JLL + Zendesk JLL + Zendesk RFP_FINAL | Page 23

Shutterfly wanted to centralize their real estate decision making processes and develop a long-term strategic view to manage their growth We helped Shutterfly grow from 500k s.f. to 1M s.f. in two years with new, streamlined processes that build consensus, engage all stakeholders, and improve both internal and external communications regarding corporate direction. We developed process flow charts and a customized playbook for Shutterfly’s real estate transactions acquisitions and dispositions, established protocols for M&A due diligence, and developed a consistent Financial Analysis “look and feel” in conjunction with FP&A, CAO and CFO. We also negotiated $11M in economic incentives from 6 different state / municipal agencies Services provided: Transaction _Management, Project Management, Consulting and Economic Incentives Should you determine a more comprehensive plan would be beneficial to your objectives, we can engage the help of one of our portfolio strategy consultants at an additional hourly cost. Through their expertise, global perspective and advanced analytics and forecasting tools, they can optimize your portfolio not only as a collection of real estate assets, but as strategic capabilities that support business operations and minimize risk exposures. This team offers you an extraordinary breadth of experience and demonstrated success in navigating each critical phase of a major business transformation. They discover underperforming sites, cost-savings opportunities and ways to improve value capture and operating margins as well as enhance productivity. Our master planners excel in their ability to develop a deep understanding of your business model, assess the realities of your marketplace, evaluate alternate scenarios and create results-driven master planning solutions.