QUALITY SERVICE OFFICE
80 % minimum required percentage of all transactions successfully sent a survey . 50 % minimum survey return rate ( measured between January 1 , 2021 and January 4 , 2022 ). 90 % Overall Awards score , weighted 40 % Performance , 40 % Satisfaction , 20 % Recommendation , measured between January 1 , 2021 and January 4 , 2022 . Minimum of 30 returned surveys is required .
QUALITY SERVICE PINNACLE OFFICE
( in addition to the Quality Service Office Award criteria )
95 % minimum Overall Awards score for two consecutive years ( measured annually-January 1 , 2020 to January 5 , 2021 and January 1 , 2021 to January 4 , 2022 ). Minimum 50 % survey return rate ( measured between January 1 , 2021 and January 4 , 2022 ). Must have achieved a Quality Service award or a Quality Service Pinnacle award in 2020 for eligibility for the Quality Service Pinnacle award in 2021 .
CENTURION ® OFFICE
AWARDS CRITERIA
CENTURION ® OFFICE : AGC : $ 2,572,000 – $ 5,143,999 , Award Units : 437 – 873.9 DOUBLE CENTURION ® OFFICE : AGC : $ 5,144,000- $ 7,715,999 , Award Units : 874 – 1310.9 GRAND CENTURION ® OFFICE : AGC : $ 7,716,000 and above , Award Units : 1,311 and above
PRESIDENT ’ S AWARD
In recognition of the importance of quality service to the profitability and success of an office , the CENTURY 21 ® System presents the prestigious President ’ s Award to offices achieving both CENTURION ® level production and the Quality Service Pinnacle Award in the same year .
AMBASSADOR AWARD ( awarded one time only )
To recognize success in delivering exceptional quality service while maintaining superior production , the Ambassador Award honors those offices who have achieved the highly sought-after President ’ s Award five times in the past seven years , including the current awards year . Presented one time only , the award exemplifies an office ’ s repeated commitment to its customers and the CENTURY 21 ® System .
38