Redesigning Access to Scheduled Care – Surgery and Diagnostic Imaging
Last June , we gradually began reintroducing scheduled surgical and outpatient clinical care that was paused at the direction of the province to ensure our hospital had the capacity to manage COVID-19 patient care during the first wave of the pandemic .
In order to provide safe and compassionate care for our patients waiting for treatment , we developed a principled plan to phase in surgeries and diagnostic imaging . It was an all-hands-on-deck effort from multi-disciplinary teams to ensure the highest-priority patients received care and then we gradually increased service while maintaining appropriate safety measures . Our physicians and staff responded with flexibility and collaboration so that every patient who needed our care , received it . Our CARE Commitment was never more evident .
With our Diagnostic Imaging team ’ s incredible effort of eliminating the backlog of patients waiting for testing in our community , by early fall 2020 our team collaborated with other neighbouring hospitals to help reduce the regional backlog of testing . We knew how important it was for patients to get the tests they needed as soon as possible , so our teams worked together and dedicated additional hours to support testing from our partner sites , while maintaining exemplary service to our community .
CARE Cart
Our healthcare heroes have risen to the challenge to care for our community , throughout every stage of the pandemic . With safety measures eliminating gatherings and events , we shifted our approach in efforts to recognize and encourage our teams . A CARE Cart was born as an opportunity to bring our leaders into each unit and department of the hospital , share appreciation , connect and engage on the important changes happening in the hospital – and share a small treat . This initiative created a lot of buzz and has now become a permanent part of our JBH culture to remind every one of our staff and physicians of their value and appreciation for their contributions to our hospital .
14 Joseph Brant Hospital