SUPPLIER SPOTLIGHT
IN YOUR best interest
Manage Your Loans is making light work of loan applications, thanks to the latest technology and a wealth of human experience.
BY KIM GILLAN
Whether you’ re buying a new home, refinancing your mortgage or seeking a business loan, borrowing money can often feel like a headache as you contemplate filling out mountains of paperwork to get approval.
But with Manage Your Loans now partnering with Costco Australia, members can take advantage of revolutionary AI technology that’ s speeding up loan applications – so you no longer need to put refinancing into the‘ too-hard’ basket.
Making finance fuss free
Since launching in November 2023, Manage Your Loans has been a game changer in the mortgage-broking industry. The business combines cutting-edge AI technology with incredible customer service to source the best rates for customers in a fraction of the time it takes a typical broker.
“ We’ re able to use AI to pull documents and verify information really easily and connect you with the best broker for you,” explains Peta Siebert, Manage Your Loans CEO.“ A full application will only take about 20 minutes, then that allows us to do just one interview to talk about different home buyer schemes and government offers, and at the end of that appointment, we’ re selecting a lender for you.”
Costco assistant buyer Andrea Macquarie says it was a no-brainer to bring Manage Your Loans into the Costco fold.“ Dealing with mortgages, loans and refinance is often a daunting task,” she says.“ We wanted to work with a vendor that could help make the process easy and straightforward. Manage Your Loans thrives on providing their customers with as much information and insights as possible so that they can make informed decisions.”
Macquarie also loves the fact that Manage Your Loans is so transparent with customers.“ Their brokers will take the time to understand both your situation and your needs, and will look for solutions that are best for you,” she explains.“ We also wanted to save our members some money in something that seldom offers rewards – and Costco Executive Members get a Costco Shop Card on settlement. For example, if an Executive Member borrows $ 500,000 through Manage Your Loans, they’ ll get a $ 1000 Costco Shop Card.”*
The leading rate, guaranteed
With the current cost-of-living pressures, most Australians want to know they’ re paying the lowest interest rate possible. But where many traditional mortgage brokers might wait for customers to request a loan review, Siebert says
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Manage Your Loans uses nifty technology called‘ Manage Your Rate’ to monitor customers’ interest rates daily.
“ A lot of brokers will contact you every three-to-six months and say,‘ You’ re still on a good rate’ but a month later the rate might change and you lose out until they contact you again when their calendar alerts them,” Siebert points out.“ We use open-banking technology on a day-to-day basis to look at which banks are going up or down, and contact our customers as soon as we detect they could be on a better rate.”
Siebert says Australians can take a lot of peace of mind by using a mortgagebroking firm that’ s working with the latest tech.“ The industry is moving so fast,” she says.“ A lot of mortgage brokers who’ ve been in the industry a long time keep doing the same thing, the same way and it’ s actually to the detriment of customers. With us, you have your app with your
14 | JAN / FEB 2025 COSTCO CONNECTION