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130 | JADE JAMES HARTLEY them. Indeed, this is particularly true when texting using i-phones and tablets, especially those with zoom capabilities. Word, for instance, allows the author to set the line-spacing, etc., but simpler editors such as Gmail do not. So, as one of my correspondents put it, ‘We are not in full control of how things display to participants’. All I can suggest here is that authors space their e-mails along the lines I have suggested and then just pray that the layouts remain unchanged when the texts are posted! Acknowledgements I am indebted to my correspondents for their helpful comments and in particular to Alastair Gemmill and Nick Garnett for exploring with me how different systems use different procedures for sending and returning e-mails. References Hartley, J. Designing instructional text 1994 3rd Ed London: Kogan Page. Hartley, J., Burnhill, P. Understanding instructional text: Typography, layout and design. In Howe, M.J.A. (Ed). Adult learning 1997 London: Wiley. Hartley, J., Ganier, F. Which do you prefer? Some observations on preference measures in studies of structured abstracts. European Science Editing, 26(1) 4-7, 2000. Hartley, J. Rowley, M. Two men and their e-mail (paper submitted for publication).