game details + entertainment
For a complete directory of EverBank Field
policies and information, please view our
Fan Guide at jaguars.com/fanguide or ask
for a copy at any Guest Services Booth.
concourses outside sections 410 and 436;
and in the US Assure Clubs on the ground
level and immediately outside of the
elevator on the lower and upper levels.
JAGUARS BAG POLICY
+ Text “ASSIST” followed by the location
and a brief description of the issue to
58154. Texting is also available in the
parking lots beginning two hours prior to
kickoff and one hour post-game.
LEAVE YOUR BAG AT HOME! To provide a safer
environment for the public and significantly
expedite fan entry into EverBank Field,
NFL policy limits the size and type of bags
that may be brought into the stadium. The
Jaguars strongly encourage fans to not bring
any type of bags. Fans are allowed to carry
a clear bag up to 12 inches long, six inches
wide, 12 inches high or a small hand clutch
approximately the size of an adult’s hand.
Any medically-necessary items must be preapproved by the Jaguars. Please call (904)
633-2000 (option 1) or myExperience@
jaguars.com to be considered for approval.
All items will be subject to proper inspection
at entry gate.
Fans can also pick up a bag outside the
stadium gates on game days with a $5
donation. Bags will also be available at the
Jagwear stores.
For more information on the Jaguars bag
policy, please visit jaguars.com/allclear.
GUEST SERVICES
Looking to provide feedback regarding your
game experience?
If you have a question or concern and would
like to provide feedback following the game,
you may do so in any of the following three
ways:
+ Pick up a guest comment card from
any guest services booth and mail it to
Jacksonville Jaguars, ATTN: Guest Services,
One EverBank Field Drive, Jacksonville, FL
32202
+ Call the Jaguars ticket office at (904)
633-2000 (option ‘1’) Monday through
Friday from 9 a.m. to 5 p.m.
+ Visit jaguars.com/myexperience and click
on the “general feedback” link
If you plan on purchasing an alcoholic
beverage at the game, please make sure
you have your proof of age identification
with you. In accordance with the NFL’s Best
Practices for Fan Conduct, age identification
must be presented by everyone purchasing
an alcoholic beverage.
Need assistance on game day? The guest
services team is here to help.
View the complete 2016 Fan Guide for more
information.
Ask a question or seek assistance with a
problem or issue:
SEASON TICKET MEMBER MILESTONES
+ Locate your nearest usher, security guard,
police officer or guest services team member.
+ Visit any of the guest services booths
located on the main concourse outside
sections 223, 244 and 202; in the upper
Season Ticket Members reaching a milestone
year (5, 10, 15, or 20) in 2016 will have
a gift voucher loaded in their account
manager. The gift voucher may be redeemed
at any guest services booth during the 2016
season. Congratulations and thank you for
your loyal support!