By Caspar Miller
Most conferences usually have more than one track, and I always find myself debating which speakers to choose. All the sessions seem so exciting, and they often also provide an opportunity to have a chat with some of the big shots. The SIAM conference in Leeds in March was no exception.
If you do anything in your SIAM programme, make sure you do these things!
Those who know a little about SIAM and may even have read a few of the white papers published in the past few years will probably recognise some of the names on the agenda. I found it especially difficult to choose between Steve Morgan and Kevin Holland, who have both written several white papers on SI- AM and also contributed to writing the Service Integration and Management Foundation Body of Knowledge. I have, however, had the pleasure of earlier sessions with Kevin Holland, and I even managed to talk to Kevin in one of the breaks, so I chose the very relevant topic presented by Steve Morgan.
Steve’ s presentation concentrated on the’ Crown Jewels’, the most important areas to keep under control, and then tune the rest of the setup like a graphic equaliser – tweaking every process between the retained organisation and your out sourcing partners. Listening to Steve talk about his experiences was truly inspirational.
Steve gave a humorous yet thought-provoking example of managing suppliers: A customer introduces a setup where, if a service provider failed to reach a target, the penalty was £ 1, which was to be delivered in person to the director’ s office by the CEO of that supplier! 29 itSMFI Forum Focus— June 2017