A conference focusing on changes
Run Grow Transform : Integrating Business and Lean IT - Cont …
which we can instead use to grow and transform the business ( see illustration adopted from page 5 of the book ).
Similar to the ITIL CSI approach , the idea is that reallocating resources from run to grow and transform must be applied in a systematic fashion , continuously undergoing cycles of improvement . Once we have identified what is value and thus what is waste and should be abandoned , the next step is to provide this value to our customers . In Lean , this is done through value streams ; what do our processes look like and which activities do they consist of . The next step is to create flow through the activities and avoid unnecessary halts or waiting time , something which often occurs as an effect of sub optimising due to a lack of ability to see the flow throughout the value stream . These are the first three principles in the Lean value perspective as proposed by Jim Womack and Dan Jones in their seminal work Lean Thinking . The two remaining principles are pull — that is , let production be controlled by customer demand rather than producing to stock and then push — and finally the strive for perfection , i . e . constantly improving through iterative , incremental steps ( as opposed to more radical change paradigms such as Business
A conference focusing on changes
by Chairman Fie Halberg , itSMF Denmark
The itSMF Denmark conference in October focused on the changes that occur in IT Service Management these years and asked the question whether it is " Business as Usual " or if we stand on the edge of something completely new . The speeches at the conference included the answer to this question viewed from many different angles .
The many presentations at the conference covered various areas of IT Service Management . Therefore , there were many angles and answers to where IT Service Management is going . The real thread in the conference could be seen , in that all presentations , had in common that they were put into perspective and in context with the future of IT Service Management . The wide and international angle of the conference could be seen in the four keynotes that covered everything from emotional intelligence to ITSM and business strategies , Internet of Things to securing “ process ownership from projects to Business as Usual ”.
EU General Data Protection Regulation and IT Security
One of the conference ' s very popular presentations was about the EU ' s privacy regulation and its impact on the IT Service Manager . An interesting speech about how to best prepare and equip us to the new privacy rules and the protection of data . It was complemented by a presentation on IT Security in the year 2016 . It showed the importance of preparing ourselves for the future .
31 itSMFI Forum Focus — December 2016
Process Reengineering ).
The second half of the book focuses on models and tools and may be better suited for reference rather than reading cover-to-cover . Each chapter is good for specific knowledge on Enterprise Architecture , Business Process Management , IT Service Management , Enterprise Resource Planning , software development , Data Management or Business Intelligence .
Additionally , the book seeks to put an end to the delusion under which many seem to be labouring with regard to Lean and Agile , namely that the two should be mutually exclusive : “ In fact , Agile software development and Lean product development share the same foundations ” ( p . 88 ).
SIAM and IT4IT
Other exciting and popular speeches covered another hot topic of contract management in a multi-vendor landscape and SIAM . Areas that shows that our IT Service Management work is not business as usual and that we must constantly learn new things and update our skills following the progress .
The conference also featured a wide range of other speeches and angles of IT Service Management , such as change management , knowledge sharing and how to become the partner to the business and what to be aware of when working in multicultural teams .
The big attraction was the presentation about IT4IT and the reflection on models for how we can deliver strong IT services in a world with more digitalization and IT constantly changing .
Workshops from sponsors
The Conference sponsors also provided exciting workshops on Modern Service Management , Implementation of new ITSM systems and how IT becomes a Business Partner for the business .
Next year ' s conference
The high professional level and width in the conference has already provided inspiration for next year ' s conference , where we will focus on Service Integration . This time we will ask the question of how the Service Integration affects our IT Service Management processes , tools and collaboration with the business , customers and suppliers .