A conference focusing on changes
Run Grow Transform: Integrating Business and Lean IT- Cont …
which we can instead use to grow and transform the business( see illustration adopted from page 5 of the book).
Similar to the ITIL CSI approach, the idea is that reallocating resources from run to grow and transform must be applied in a systematic fashion, continuously undergoing cycles of improvement. Once we have identified what is value and thus what is waste and should be abandoned, the next step is to provide this value to our customers. In Lean, this is done through value streams; what do our processes look like and which activities do they consist of. The next step is to create flow through the activities and avoid unnecessary halts or waiting time, something which often occurs as an effect of sub optimising due to a lack of ability to see the flow throughout the value stream. These are the first three principles in the Lean value perspective as proposed by Jim Womack and Dan Jones in their seminal work Lean Thinking. The two remaining principles are pull— that is, let production be controlled by customer demand rather than producing to stock and then push— and finally the strive for perfection, i. e. constantly improving through iterative, incremental steps( as opposed to more radical change paradigms such as Business
A conference focusing on changes
by Chairman Fie Halberg, itSMF Denmark
The itSMF Denmark conference in October focused on the changes that occur in IT Service Management these years and asked the question whether it is " Business as Usual " or if we stand on the edge of something completely new. The speeches at the conference included the answer to this question viewed from many different angles.
The many presentations at the conference covered various areas of IT Service Management. Therefore, there were many angles and answers to where IT Service Management is going. The real thread in the conference could be seen, in that all presentations, had in common that they were put into perspective and in context with the future of IT Service Management. The wide and international angle of the conference could be seen in the four keynotes that covered everything from emotional intelligence to ITSM and business strategies, Internet of Things to securing“ process ownership from projects to Business as Usual”.
EU General Data Protection Regulation and IT Security
One of the conference ' s very popular presentations was about the EU ' s privacy regulation and its impact on the IT Service Manager. An interesting speech about how to best prepare and equip us to the new privacy rules and the protection of data. It was complemented by a presentation on IT Security in the year 2016. It showed the importance of preparing ourselves for the future.
31 itSMFI Forum Focus— December 2016
Process Reengineering).
The second half of the book focuses on models and tools and may be better suited for reference rather than reading cover-to-cover. Each chapter is good for specific knowledge on Enterprise Architecture, Business Process Management, IT Service Management, Enterprise Resource Planning, software development, Data Management or Business Intelligence.
Additionally, the book seeks to put an end to the delusion under which many seem to be labouring with regard to Lean and Agile, namely that the two should be mutually exclusive:“ In fact, Agile software development and Lean product development share the same foundations”( p. 88).
SIAM and IT4IT
Other exciting and popular speeches covered another hot topic of contract management in a multi-vendor landscape and SIAM. Areas that shows that our IT Service Management work is not business as usual and that we must constantly learn new things and update our skills following the progress.
The conference also featured a wide range of other speeches and angles of IT Service Management, such as change management, knowledge sharing and how to become the partner to the business and what to be aware of when working in multicultural teams.
The big attraction was the presentation about IT4IT and the reflection on models for how we can deliver strong IT services in a world with more digitalization and IT constantly changing.
Workshops from sponsors
The Conference sponsors also provided exciting workshops on Modern Service Management, Implementation of new ITSM systems and how IT becomes a Business Partner for the business.
Next year ' s conference
The high professional level and width in the conference has already provided inspiration for next year ' s conference, where we will focus on Service Integration. This time we will ask the question of how the Service Integration affects our IT Service Management processes, tools and collaboration with the business, customers and suppliers.