itSMFI 2016 Forum Focus - December Forum Focus ITSMFIV3 | Page 16

Professional Service
Management Framework
FAQ
What is the Professional Service Management Framework?
PSMF, a new initiative from itSMF UK, provides a consistent
way to recognise and communicate the achievements and
experiences of individuals and organisations as they
demonstrate their ongoing commitment to professionalism in
service management.
The Competence Framework provides a consistent
approach
to
recognising
and
endorsing
service
management individuals and organisations based on six core
competence areas:
 Your organisation and marketplace
 IT/technical knowledge
 Core ITSM practice areas
 Interpersonal/relationships
 Self-management and leadership
 General business and management
PSMF is for organisations that want to stand out in the Service
Management industry and provide an engaging, industry
recognised development programme for their employees. It's
also for individuals who wish to show their ability to follow the
industry standards and stand out for their commitment to
professionalism.
What makes it different?
is
an
inclusive,
easy-to-adopt
16 itSMFI Forum Focus—December 2016
The content that has been created is deliberately
summary and generic, in order to make it clear that the
competence levels and outcomes can be achieved via a
number of different approaches – both in terms of training
and experience. As a result, those practitioners and
managers using this model can apply a number of different
examples of capability and experience, to establish
competence and capability across the ITSM spectrum.
How has this been created?
Who is PSMF designed for?
PSMF
flexibility to support your organisation’s vision of
professional service management. It offers a diverse,
real-world perspective on competency and skill
requirements encouraging engagement, experience sharing
and life-long learning. It allows integration between a
number of industry assessments, CPD schemes and other
frameworks, bringing them together and allowing
consistency in ITSM.
model
allowing
The requirement for this piece of work emerged primarily
from the itSMF UK Leadership Council. We also quickly
realised that the key purpose from this piece of work is
central to the function of what ITSMF UK is and stands for:
namely, to fully and inclusively define professionalism in
service management.
Work has been developed from various Leadership Council
sessions, plus workshops and peer group reviews. itSMF
have also created the content on our website and engaged a
number of organisations and industry practitioners in
reviewing and updating the content.
We have also started working with member organisations
that wish to use the model – an announcement will be made