itSMFA Bulletin February 2017 itSMFA 2017 February Bulletin | Page 2

From the CEO’s desk
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CONTENTS
3 A Word from the Chairman
4 itSMF Feature:
We’ve been getting “DevOps & ITIL wrong
Jon Hall
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itSMF Corporate Directory
8 2017 Service Management Conference
11 itSMF 2017 Q1 Seminars
12 itSMF Feature:
Award Winning Industry— Academic Research
Aileen Cater-Steel
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PRINCE2 ® Update
Volume 16— February 2017
PUBLISHER itSMF Australia
CHAIRMAN Bradley Busch
Alan Hollensen
CEO, itSMF Australia
Hello, and welcome to your first edition of the Bulletin for
2017 – a year which promises to be a very significant one
indeed for your organisation.
For one thing, we will get to enjoy our 20 th Annual
Conference in August, here in my home-town of Melbourne,
and I look forward to welcoming you to what is already
shaping up to be a wonderful event. And a milestone in the
history of itSMFA.
The state seminar program is about to kick off, with our
friends in Western Australia firing up for Feb 24 th , the first of
this cycle nationally. Looking back over the last 12 months I
am reminded of the tremendous work the various state and
territory committees do to ensure the seminars remain
relevant and useful – as well as entertaining and a pleasant
social experience.
For my part I have made a commitment to ensure that the
National Office continues to work closely with your
committees to bring quality speakers to the events, in
pleasant venues and with all of the necessary ‘behind the
scenes’ support these seminars require. They are, after all,
the primary focus of the Australian Forum and they demand
adequate resourcing. I’m pleased to report that the support
at the state and territory level remains impressively
strong and indeed a number of local committees have
demonstrated a heightened level of engagement in recent
times.
CEO & Editor Alan Hollensen Thanks, and well done.
[e-mail] One aspect of our work this year that is well worth
remarking on is our renewed focus on the National Awards.
Your Board of Directors recently approved a significant
revamp of the Awards criteria, a task largely managed by
Brian Jennings in the expectation that this will drive
increased levels of participation. The Awards represent a
golden opportunity for an enterprise to demonstrate on a
larger stage how they have gone about implementing
significant change and the lessons we may all draw from this
experience. I’ll be reaching out directly to previous Award
entrants to encourage them to take part. I would love this
important aspect of our endeavours to flourish. They really
do represent the best we have to offer.
Please let me know if you are thinking of entering and if
there is any way I can assist – I’d be delighted to hear from
you.
CONTRIBUTORS : Jon Hall, Aileen Cater-Steel
ADVERTISING Alan Hollensen 03 9879 5466
ADDRESS
Suite 4, 45-51 Ringwood Street
Ringwood VIC 3134
TELEPHONE [phone]
EMAIL [e-mail]
WEBSITE www.itsmf.org.au
Cover Photo: Brisbane Silhouette
2 itSMF Bulletin—February 2017