itSMF Australia Call for Articles
itSMF Australia Call for Articles
The Bulletin has a long and distinguished history with itSMF.
Now is the perfect opportunity for you to make a tangible contribution to your own industry journal. We are calling for articles from Members for publication in The Bulletin based on your direct experience.
Articles should be in the order of 800 – 1,000 words, although both shorter and longer contributions will be welcome depending on space and of course content. They may reflect your own workplace triumphs,( or tragedies) or relate to your analysis of issues you see playing out in the Industry.
Your First Step?
A initial approach directly to the Editor is a sensible first step and you will find my contact details below. I will also work closely with you during the preparation of your article and will provide any assistance you might require.
alan. hollensen @ itsmf. org. au of Griffith University and Assessment Portal Directors Mr Paul Collins and Mr Graham Kennedy. Anup Shrestha was recruited as a PhD student to work on the project in 2012 and has since graduated in 2015. Valuable feedback during the development, trial, and evaluation of the SMPA approach was provided by Mr Paul Fendley, Toowoomba Regional Council, and Ms Maria Canard, CITEC and their IT service staff.
“ The software-mediated process assessment( SMPA) is the world ' s first automated process assessment method that incorporates a decision support system in the cloud, based on international standards to measure process capability for improvement,” Dr Shrestha said. The automated process builds on the Plan-Do-Check-Act cycle as shown in Figure 1.
Figure 1 Plan-Do-Check-Act Cycle of the SMPA Approach
Professor Aileen Cater-Steel said“… improvements in the area of IT service would largely benefit the Australian business community due to its dependence on IT.”
“ The implementation of IT service management standards reduces IT downtime as well as improving IT service quality and customer satisfaction” she said.
“ In addition, the project validated and helped to transition emerging standards into industry, placing Australia at the forefront of adoption and use. Results were fed back to the International Standards community further enhancing Australia’ s reputation as a leader in IT standards development.” Professor Cater-Steel said.
The SMPA was commercialised and incorporated into assessment services by research partner Assessment Portal Pty Ltd and is currently being tested for implementation by a Foreign Exchange company in the United States. The SMPA approach has also been presented to the Tudor IT Process Assessment( TIPA) researchers at the Luxembourg Institute of Science and Technology( LIST). The TIPA framework is the most widely adopted standards-based ITSM process assessment in the world. The project team at USQ and TIPA researchers in
13 itSMF Bulletin— February 2017