itSMFA 2017 August Bulletin Bulletin - August - 2017 | Page 22

2017 Service Management Conference—Program
Day 2 | Thursday 24th August 2017
Sessions
2.10PM
How Agile
principles radically
transformed our
team culture
Karl Rohde
3.00PM
The ultimate
enterprise
Service
Management case
study
Mark O’Dwyer
Stephen Bosworth
Kordia
CSA
3.50PM
* This program is subject to change
22 itSMF Bulletin—August 2017
Colocation to cloud
Whispir (case study)
John Swift
Whispir
Cut the ITIL anchor,
raise the ITSM sail – why
fast IT organisations
win!
Matthew Hooper
Ivanti
IT Service Management
– responding to the
digital workforce
Jaspreet Singh
Unisys
Service Management
MVP
Brad Schimmel
Service Pioneers
Conference close and official closing drinks