itSMFA 2017 August Bulletin Bulletin - August - 2017 | Page 2

From the CEO’s desk 7 4 11 CONTENTS 4 itSMF Feature: Exploring The New Demands of the CIO Stephen Mann 7 itSMF Feature: Top 3 Myths, Mysteries and Misconceptions about ITIL Erika Flora 9 Member Benefits 11 itSMF Feature: Motivation: The Scientific Guide on How to Get and Stay Motivated James Clear 16 2017 SM Conference—Invited Speakers 19 2017 SM Conference—Program 25 Q3 2017 Seminar Series Volume 19— August 2017 PUBLISHER itSMF Australia CHAIRMAN Bradley Busch CEO & Editor Alan Hollensen [email protected] Alan Hollensen CEO, itSMF Australia Hi, As I write this we are in the very last throes of getting ready for our 20 th National Conference here in my hometown of Melbourne. I came to work for the organisation some time before the previous Melbourne Conference, so this occasion holds lots of memories for me. Among the changes that grew out of that 2014 event was our turning the model for how a conference should look completely on its head. We engaged a professional IT Conference organiser, dropped the number of speakers, raised the bar for actually being able to get a speaker spot – a lot – and aimed for a more ‘up-market’ venue. This has produced a number of changes as a result, but perhaps the most important one is where our Conference now casts its gaze – we are firmly looking to the future, to its opportunities and dangers, its thrilling new initiatives and uncharted territories. You, our members and practitioners in the field of service management are in the vanguard of these changes and these challenges. Indeed some observers think you are in the driver’s seat; at a time when the very concept of a ‘driver’ seat’ or even a driver appears under threat. Your Conference, just a few short days away now, will deliver a view of your professional future that will be targeted, relevant and timely. Enjoy yourselves while you soak up the collective wisdom, and smarts, of the leaders of your industry. CONTRIBUTORS: Stephen Mann, Erika Flora & James Clear ADVERTISING Alan Hollensen 03 9879 5466 ADDRESS Suite 4, 45-51 Ringwood Street Ringwood VIC 3134 TELEPHONE [phone] EMAIL [email protected] WEBSITE www.itsmf.org.au Cover Photo: Melbourne Silhouette 2 itSMF Bulletin—August 2017 itSMF Chair - Bradley Busch & National Conference Director—Aprill Allen