itSMFA 2017 August Bulletin Bulletin - August - 2017 | Page 19

2017 Service Management Conference—Program
Day 1 | Wednesday 23 August 2017
Sessions
Plenary
itSMF Australia Chairman’s Address
8.30AM
Robotics in the future of work
Marita Cheng
9.20AM
How user experience became central to
ITSM
Dion Hinchcliffe
10.10AM
10.40AM
MORNING TEA
IoT
Dez Blanchfield
Invited speaker
11.30AM
Using AGILE
thinking to make
ITSM Problem
Management
LEAN
Sachin
Bhatnagar
Cameron Abel
KineticIT
12.20PM
19 itSMF Bulletin—August 2017
Work like a googler,
lead like a marine –
creating high
performing teams Do robots sing the
service request blues?:
Service Management in
the age of AI
Michi Tyson
agile attitude Shane Carlson
Getting to the
root cause Your service operating
model – it’s about
actionable delivery
Jehad Batta
Eileen Phu
NSW Dept of Education
LUNCH
Kathryn Howard
Visual Explanations