itSMFA 2017 August Bulletin Bulletin - August - 2017 | Page 17

2017 Keynote & Invited Speakers
Dez Blanchfield Matthew Burrows Marita Cheng
Head of Technology and Cloud
Platforms, Vault Systems Managing Director, BSMimpact Engineering visionary and 2012 Young
Australian of the Year
Back to the future – thoughts on SM 2.0!
Invited speaker
Robotics in the future of work
Dion Hinchcliffe Lindsay Holmwood
Business strategist, enterprise
architect and #2 digital
transformation influencer in the world Former head of Tech at DTA, engineering man-
ager and
DevOps guru
SESSION: How user experience became
central to ITSM SESSION: Mixing oil and water: DevOps in an
ITSM world
Lisa Palma Turia Pitt
General Manager for Workplace and Service
Management, NAB Humanitarian, athlete and motivationalist
SESSION: Evolution from ITIL to Agile
17 itSMF Bulletin—August 2017
SESSION: Unmask your potential