humans who can get sick or injured. It frees up your people to work on higher-value tasks and strengthens digital resilience by reducing errors and processing times and by improving customer experience.
With fewer distractions and exceptions to deal with, your staff will be better prepared and mentally capable to respond to unusual circumstances when required.
Accelerate application delivery
One final characteristic of digital resilience is the ability to rapidly deliver new business services or offerings to market. It's no good delivering a new website for booking vaccine appointments, for example, if the application can't perform under heavy load. Issues such as the system crashing in production can be avoided by incorporating continuous performance testing into the application lifecycle.
Application delivery teams that have adopted DevOps are already using extreme automation to continuously integrate, deliver, and test their applications at high speed.
AI-driven testing is a good example of a resilience microcosm. Test automation scripts breaking when the user interface changes has long been a maintenance challenge. Add in many different operating systems and mobile devices, and effective testing becomes even more difficult, which in turn inhibits your ability to quickly deliver new or changing applications.
By using machine learning and natural-language processing, your test automation systems can better handle change and continue operating. Testing is done faster and at lower cost, test scripts don't break when the application changes, and a single test script written in natural language can be reused across multiple channels and devices.
Adopting extreme automation within the application delivery lifecycle helps build
digital resilience by helping your business to quickly respond to changes in the business landscape.
Go big or go home
The first requirement for resilience is to ensure survival by building redundancy into systems and processes to enable business continuity. In this way you can continue conducting business, even in the face of hardship or disaster.
A truly resilient digital enterprise will adopt extreme automation across IT, application delivery, cybersecurity, and business services. Such organizations will nimbly and dynamically adapt to issues as they occur and will avoid disruption, rapidly restore and maintain services, and speed up back-office processes.
When the environment changes, your resilient digital enterprise will adapt, grow, and thrive. You'll be able to rapidly deliver new services or switch to conducting business in a different way and, ultimately, your organization will strengthen its ecosystem and secure its place within it.