itSMF Bulletin September 2021 | Page 10

contact tracing applications have been rapidly developed and deployed.

Redundancy is an important dimension of IT services that focuses on availability. But building resilience into your digitally transformed business must also consider the human and process elements that will allow your organization to react quickly to economic uncertainty and disruption. 

To become a truly resilient digital enterprise, you need to go beyond redundant systems and processes and adopt extreme automation with intelligence everywhere.

In nature, life persists, even after a disaster occurs, when the environment is harsh, and when the ecosystem falters. But resilience is about more than just surviving; it is about adapting and evolving, and truly resilient species thrive and grow in changed or difficult environments.

Recent events have accelerated the need for digital resilience. 

Entire workforces have shifted to remote work, and many companies have had to redefine their models for customer engagement. Governments have had to pivot and provide citizens with enhanced information, and new services such as

by Matthew Bertram

Business Consultant, Micro Focus

Is your digital transformation really resilient—or just redundant?