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New Norms
For A New
Kind of Workplace
Whether you think there are people management issues in IT or not, there’s increasingly more interest in the area, and more guidance is being created to help IT managers improve their people-management capabilities. To help, this blog looks more closely at people management in IT before sharing some of the available related assistance.
By Biju Krishna Pillai
The IT service management (ITSM) industry is finally waking up to the need for better people management, with this demonstrated in the results of the 2023 ITSM.tools content poll – where ‘People’ was in second place behind ‘Value’. But this is just one side of the proverbial coin – what ITSM practitioners are interested in learning more about. It doesn’t mean that IT managers are actively addressing a need to improve people management. Nor does it mean there are people management issues.
Common people management requirements
When people talk about “being a manager,” it likely means different things to different people. For example, “management” might get confused with “leadership,” or a manager might focus (and be good at) some areas of people management more than others.
Preparing IT Managers for Better People Management
By SymphonyAI team