Customers most likely didn't even realize
there was a problem because it was identified and resolved so quickly, and the business would never risk a loss of sales.
With incident management tools in place, there’s also the benefit of simplified incident post-mortems.
Instead of guessing why an incident occurred, there’s data available to you to review when, where, and sometimes how the incident occurred. This lowers the chances of the same incident happening twice, and
makes for fewer major incidents going forward.
Major incidents aren’t automatically life-or-death situations, but they also shouldn’t be treated like they don’t make a notable impact on businesses. By knowing how to define a major incident and how to
respond to it effectively, you can ensure your operations are running the way they should and focus your attention on the work that actually matters.
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