itSMF Bulletin October 2020 | Page 7

Your IT staff don’t have to use up a bulk of their time handling concerns that other employees can learn to handle themselves, and your customers won’t have to wait forever while being transferred from one agent to another just to get an answer to a query that AI can solve in seconds.

Overall, this will help your business become more efficient, and give a good name to your brand and customer service.

Interested in automating your Service Desk using advanced AI?

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Let us show you how to do more with less.

About Servicely:

Founded by Dion Williams, ex Keystone management solutions sold to UXC connect, Servicely is an Australian start up shaking up the enterprise space with the world’s first intelligent ITSM platform.

At Servicely, we are passionate about simplifying the complexity of using Artificial Intelligence to improve business outcomes. We have developed the world's first end to end service management platform with AI at the core, that Observes how your best service desk agents resolve issues and requests in order to generate feature-rich machine models for training purposes. We use these models to Augment your agents with intelligent automation to significantly reduce their call handle times, and resolve these issues instantly and Automatically with no human intervention.