-Difficult to implement
-Not delivering a good user experience
-Hard to understand the first time
Still much like the chatbots we all had a bad experience with at some point.
Understandable; we humans do have a tendency to avoid what’s seemingly more difficult, but it’s rather short-sighted to say no to efficient processes that are rapidly and continuously improving.
To help you see its benefits, here are five reasons why AI is an advantage and not a curse to your business.
The 5 ways AI helps small to medium businesses
Enables staff to resolve their issues quicker and more independently
Before the dawn of AI, IT staff were flooded with calls and requests from other employees to fix issues as simple as a password reset. IT staff handle a myriad of problems, so concerns like these are not exactly the best use of their time.
In the same manner, it can be frustrating for the employees themselves to need to contact IT every time they need simple tasks done for them. Sometimes, they even have to wait a day or two, as their IT specialist already has a lot on their plate.
Also, now that working from home is becoming the norm amidst the global pandemic, it’s high time that companies start implementing automated help desks so that employees can troubleshoot on their own.
Gartner, a research company, reported that by 2021, 80% of emerging technologies will have AI foundations.
So it’s best to implement AI in your business, as arguably, it’s the future of technology. Why wait any longer for something that you can adopt and learn right now?
Doing so saves a lot of time and money and helps employees solve their problems more independently. Ultimately, this will result in a workplace that’s a lot more efficient.
Automates repetitive tasks to free up IT staff
It is a common misconception that “AI” automatically means “robots”. After all, the media continues to feed us with this context of AI; it’s undoubtedly the most interesting aspect of it. There’s even a movie called ‘A.I. Artificial Intelligence’ featuring a humanlike robot who develops sentience throughout the film.
While it’s true that the robots we’re familiar with from the movies we watch and the fiction books we read are a product of AI, what people often overlook is the fact that AI comes in different forms: sometimes it’s robots, other times it’s a set of tools in business software programs.
What all these types of artificial intelligence have in common is that they implement a system that completes repetitive and replicable tasks independently. That means humans don’t need to control them.
Carrying on from our first point, issues that frequently come up are better simply automated than requested for help repeatedly from the IT department, whose staff are probably busy with debugging more complex technical issues or monitoring and improving your company’s databases.