What ITSM related certifications do you hold, if any?
-ITIL4 Foundation
-ITIL v3 Expert
-ITIL Master v2
-ACS Certified Professional – MACS (Snr CP)
-ACS IP3P - International Professional Practice Partnership (IP3)
What has been your biggest workplace or career challenge and how did you face it?
Stepping into an Account Director role at the cusp of heading into a consecutive contract term with significant reduction in revenue, requiring a reduction in resourcing and delivering an increased scope of services. Not one to walk away from a challenge, I faced it head on with a full team approach, formulating a plan along with my newly formed leadership team, reduced risk to existing resources, clearly and honestly communicated, while executing the plan. Years on and looking back, it was a success due to the extensive knowledge, experience, strength and resilience of our team and true partnership approach with our customer.
Have you ever applied your ITSM skills outside of work?
Unconsciously, I feel I apply ITSM skills to many aspects of my life, particularly the service management component and continual service improvement. My mind naturally assesses my current state, preferred future state, what is required to get there and plans the required steps to get there. I work hard at enjoying and celebrating getting there before naturally reassessing :) More recently, with a series of life changes and challenges, I have taken a more Agile approach and have built quite a resilience to change!
What is your current job title and industry and what do you enjoy the most about both?
Recently transitioned from the Northern Territory to Victoria, my current role being, Senior Service Delivery Manager with NEC Australia in the ICT Industry. What I enjoy most about both my role and industry is, building relationships, understanding customer needs and working with amazing teams to challenge ourselves to deliver the best experience every time!
How long have you been an itSMF Member?
Approximately 10 Years
What itSMF Membership Benefits do you get most value from?
-Seminars
-itSMF Website incl. Bulletin, Knowledge Sharing
-Conference
-ITIL Online
What do you enjoy most about being an itSMF Member?
Connecting with people and being part of a community. The IT Service Management community and its people are passionate about what they do, and they enjoy talking to other like-minded people and sharing knowledge and experiences. Along the way, there is a whole lot of learning and friendship growth.
Has being an itSMF Member benefited you professionally?
Absolutely! With very little to no technical background, ITSM and my growth as an itSMF member has helped me carve my career in the ICT Industry. I have progressed over the past 10 years from an itSMF Member, to itSMF State Branch Chair (NT) to now being a Director on the itSMF Australia National Board.
Wilma Weaver
in conversation
with Brendan Cullen