Intelligent service automation
Going beyond low-level task automation, AISM takes on higher-order processes such as:
· Finding patterns in aggregated data
· Leveraging advanced analytics for constant improvement
· Performing incident analysis and root cause analysis to shorten investigative time and MTTR
AI can make self-service faster and more accurate while improving the speed and efficiency of service desk staffers.
(See how AISM delivers 361% ROI for service desks.)
Core enterprise service management
As enterprises seek to expand service management capabilities and learnings beyond IT by taking a shared services approach across HR, facilities, and other lines of business, AI/ML benefits can be applied in these areas as well an approach known as enterprise service management.
By capturing up-to-date, relevant knowledge and making it more easily usable through intelligent interfaces and natural language processing, AISM can help enterprises realize their ever-elusive goals in knowledge management.
Enabling agile DevOps success
AI service management is also a key enabler for organizations that are compelled to innovate faster and deliver more features to employees and customers just to stay competitive. Other areas also benefit from the data insights and automation that an AISM strategy delivers, especially the rise of DevOps, including:
· Product teams
· Service owners
· Site reliability engineering (SRE)
AISM makes it possible to deliver new services faster with automated deployment, and to leverage advanced analytics for anomaly detection, correlation, and predictive trends to optimize service quality and availability.
This AI intelligence can be incorporated into modern service support models such as incident swarming to drive better MTTI/MTTR for traditional IT Ops, DevOps, and line of business (LOB) service owners alike.
AISM enables a smarter, faster future for IT, users & customers
The speed and scale of digital transformation are already overwhelming enterprise organizations—and they’ll only accelerate in the months and years to come.
By using AISM technologies to apply intelligent automation across service and operations management, organizations can realize the full value of their digital strategy by ensuring that the new services they deliver will provide the best possible experiences for customers and employees alike.
BMC delivers software, services, and expertise to help more than 10,000 customers, including 84% of the Forbes Global 100, meet escalating digital demands and maximize IT innovation. From mainframe to mobile to multi-cloud and beyond, our solutions empower enterprises of every size and industry to run and reinvent their businesses with efficiency, security, and momentum for the future.