How AI service management works
AISM is the application of artificial intelligence (AI) to service management, sometimes known as ITSM. Other terms include AI-powered service management or simply AI service management. AISM is an emerging approach that aims to solve the increasing challenges of traditional IT service management, as we’ll see in diagram 1,
In contrast to traditional ITSM, AISM is focused on:
· Proactive prevention
· Faster restoration of services
· Rapid innovation
· A fanatical focus on the employee and customer experience
According to IDC, enterprises will need to deliver more services in the next four years than they have in the previous 40 years. That’s no surprise: digital success today hinges on an organization’s ability to deliver:
· Rapid innovation
· Exceptional customer experiences
To meet the quality, velocity, and sheer scale of these innovations, enterprises are rethinking the way they deliver and manage those services. Simply put, human effort and manual processes will never scale to the level needed to meet modern business requirements. It’s time to put AI to work.
So, let’s talk about AI-powered service management (AISM) and what it means for enterprises today.
What Is AISM? AI Service Management Explained