Keynote Announced
James Gander is Managing Director of Gander Service Management working across New Zealand and Australia as an experienced coach, mentor, trainer, consultant and leader helping organisations to identify and drive improvements in the way they deliver value to their customers.
While his background may be in IT Service Management, many of the practices and approaches can be applied to the wider organisation as well, as Enterprise Service Management. This approach is also applicable when considering the creation of Shared Service Centres or outsourcing of IT or Business Process work.
With almost 30 years in IT in a variety of roles from helpdesk to IT Operations Manager and 20 years experience managing, mentoring and leading local and international teams in multiple sectors, James uses experience and ideas based on Service Management, DevOps principles, Lean and Agile thinking to deliver solutions that fit the customer’s needs.
For the past 10 years James has focussed his attention on the People and Process aspect of service delivery, using the most appropriate approaches best suited to the requirements. The People component has also resulted in coaching and mentoring managers and team leaders in a variety of operational and service delivery roles. He is also a certified trainer for The Phoenix Project DevOps and MarsLander ITIL4 simulations from Gamingworks.
Recently, James co-founded the Good Guidance collaborative group who came together to help organisations with Operational Excellence & Lean Thinking, Knowledge Management, Organisational Change Management, Service Management & DevOps ways of thinking.
For more information visit www.gander.co.nz