itSMF Bulletin November 2017 Bulletin - November 2017 | Page 6

Aprill Allen
Knowledge bird
Often, knowledge management stops at providing a
knowledge base or document management platform
such as Sharepoint, when there are many practices
and platforms that form the knowledge management
ecosystem. This model is not yet complete, but it’s a
good place to start thinking about where your
organisation’s weaknesses are and how better
knowledge management can be used to strengthen it.
The leaders who actively look for opportunities to
re-apply knowledge from each of these quadrants will
have the most productive and successful teams and
organisations.
Aprill is a knowledge management strategist
and consultant advising startups that need
to scale their support operations, and
coaching corporate leaders on improving staff
engagement
and
productivity
through
knowledge sharing practices.
Since winning the national White Paper of the
Year award from itSMF Australia in 2011 for her
paper, A Simple Guide to Creating a Knowledge
Base, she has become a committed advocate for
the friendship and community the itSMF can
offer. Aprill has been our National Events
Director since 2016 and she is passionate about
bridging the gap between tech startups and the
enterprise IT decision-makers in our community.
Did you know that being a member of itSMF Australia allows you free access to
ITIL Online?
itSMF Australia is proud to announce our ongoing commitment to ITIL Online
access to the Lifecycle Suite, available only to Members
Click here to
Access the ITIL
Lifecycle Suite
6 itSMF Bulletin—November 2017