emerges:
ITIL 5 provides the structural upgrade (product‑service lifecycle, practical guidance, AI‑ready governance).
AI governance + agentic automation provide the operational engine.
Value, ESM, and ITAM provide the accountability, integration, and data foundations.
Together, they define a service‑manage
ment landscape that is more strategic,
AI‑enabled, experience‑driven, and enterprise‑wide than ever before.
Copilot references: ITSM.tools and Rezolve.ai
Interesting stuff.
My personal thoughts…
capability is key to just about anything we do and I reckon we have been product/service above process for a while
I am still curious as to how well AI is understood and managed in organisations
bring the value, reduce the waste – a sure-fire way to bring service excellence and delighted customers to the fore.
What do you think? Hit our socials or drop us a line.
Until next time, keep warm as the cooler temperatures arrive.
Go well,
Janet
emerges:
ITIL 5 provides the structural upgrade (product‑service lifecycle, practical guidance, AI‑ready governance).
AI governance + agentic automation provide the operational engine.
Value, ESM, and ITAM provide the accountability, integration, and data foundations.
Together, they define a service‑manage
ment landscape that is more strategic,
AI‑enabled, experience‑driven, and enterprise‑wide than ever before.
Copilot references: ITSM.tools and Rezolve.ai
Interesting stuff.
My personal thoughts…
capability is key to just about anything we do and I reckon we have been product/service above process for a while
I am still curious as to how well AI is understood and managed in organisations
bring the value, reduce the waste – a sure-fire way to bring service excellence and delighted customers to the fore.
What do you think? Hit our socials or drop us a line.
Until next time, keep warm as the cooler temperatures arrive.
Go well,
Janet
Continued
From The
Chair