2026 Conference Director
Service Management 2026
— Your Invitation to
Something Exceptional!
Hello Service Management community,
I’m thrilled to share that Service Management 2026 is on its way — and you’re invited to be part of something truly special.
As one of the most established and influential chapters in the global itSMF network, itSMF Australia is proud to host the southern hemisphere’s largest independent service management event. And in 2026, we’re raising the bar once again.
Service management continues to shape how people and organisations experience services every day.
As technology accelerates, our community leads the charge in building flexibility, confidence, and meaningful innovation.
That’s why our 27th Annual Conference is designed to bring together the best minds, the boldest ideas, and the most practical insights in our field.
Why join us in 2026?
This year’s conference will be held at the beautiful Sofitel Brisbane Central, right in the heart of the Brisbane CBD.
With stunning natural‑light, premium facilities, and a commitment to sustainability, it’s the perfect backdrop for two days of learning, sharing, and connecting.
Our program will feature:
Real customer stories that showcase genuine impact
Practical, hands‑on insights from experienced practitioners
Internationally recognised keynote speakers
A vibrant expo filled with partners, tools, and future‑ready solutions
Our sponsors are not just exhibitors — they’re essential partners in shaping the future of service management.
Their expertise, innovation, and continued support help us deliver an exceptional experience every single year.
And with the Sofitel offering Brisbane’s largest hotel conference venue — from the breathtaking Ballroom Le Grand to a suite of flexible meeting rooms — you can expect a flawless event supported by one of Australia’s most experienced event and AV teams.
Save the Date!
19–20 August 2026
Sofitel Brisbane Central
Please bookmark these dates now —
and you can now register to attend with some special early bird offers.
Registration, speaker submissions, and award nominations are now all open.
Submit your abstract:
https://tas.currinda.com/register/event/2528
Register to attend:
https://servicemanagementconference.events/register
Full guidelines:
https://servicemanagementconference.events/streams-submissions
I can’t wait to welcome you — along with hundreds of passionate service management professionals - to Brisbane for Service Management 2026. Together, let’s shape what comes next.
See you there,
David Low
Conference Director
Service Management 2026
Service Management 2026
— Your Invitation to
Something Exceptional!
Hello Service Management community,
I’m thrilled to share that Service Management 2026 is on its way — and you’re invited to be part of something truly special.
As one of the most established and influential chapters in the global itSMF network, itSMF Australia is proud to host the southern hemisphere’s largest independent service management event. And in 2026, we’re raising the bar once again.
Service management continues to shape how people and organisations experience services every day.
As technology accelerates, our community leads the charge in building flexibility, confidence, and meaningful innovation.
That’s why our 27th Annual Conference is designed to bring together the best minds, the boldest ideas, and the most practical insights in our field.
Why join us in 2026?
This year’s conference will be held at the beautiful Sofitel Brisbane Central, right in the heart of the Brisbane CBD.
With stunning natural‑light, premium facilities, and a commitment to sustainability, it’s the perfect backdrop for two days of learning, sharing, and connecting.
Our program will feature:
Real customer stories that showcase genuine impact
Practical, hands‑on insights from experienced practitioners
Internationally recognised keynote speakers
A vibrant expo filled with partners, tools, and future‑ready solutions
Our sponsors are not just exhibitors — they’re essential partners in shaping the future of service management.
Their expertise, innovation, and continued support help us deliver an exceptional experience every single year.
And with the Sofitel offering Brisbane’s largest hotel conference venue — from the breathtaking Ballroom Le Grand to a suite of flexible meeting rooms — you can expect a flawless event supported by one of Australia’s most experienced event and AV teams.
Save the Date!
19–20 August 2026
Sofitel Brisbane Central
Please bookmark these dates now —
and you can now register to attend with some special early bird offers.
Registration, speaker submissions, and award nominations are now all open.
Submit your abstract:
https://tas.currinda.com/register/event/2528
Register to attend:
https://servicemanagementconference.events/register
Full guidelines:
https://servicemanagementconference.events/streams-submissions
I can’t wait to welcome you — along with hundreds of passionate service management professionals - to Brisbane for Service Management 2026. Together, let’s shape what comes next.
See you there,