TABLE OF
CONTENTS
From the Chair
BrightTalk Webinars
Exciting Launch - New Website
itSMF F2F Event (WA)
The MSP Agentic AI Execution Gap in Service Delivery by: Sophie Danby
Digital Sovereignty in ITIL by: Saaniya Chugh
Welcome to Service Management Conference 2026 - David Low
2025 itSMF Service Management Conference - Highlights
2025 itSMF Service Management Conference - Sponsor Interview Videos
2025 itSMF Service Management Conference - Sponsors
Corporate Member Service Providers
3
5
6
8
12
18
24
26
28
30
31