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This exercise teaches staff to accept responsibility for results, not just for technical competence.
More on service catalogues....
Then, the organization must establish a discipline of contracting internally, not just SLAs with clients. This is essential to the prime holding internal subcontractors accountable for delivery of subcomponents.
More on SLAs and internal contracts....
Finally, a CIO must establish the practice of "walk-throughs" as the first step in project planning. A walk-through starts by defining exactly what the customer is buying and identifying the prime contractor who's in the business of selling it. Then, the prime decides what to buy from subcontractors, and subs buy from their subs, and so on. A tree-structured project plan emerges that defines who's on the project team and exactly what deliverables each is accountable for.
More on this approach to project management....
This systemic approach takes a bit more effort to implement than simply throwing in a PMO as a paladin, a shining knight there to save the organization from its incompetence. But the payoff
warrants the investment. The systemic approach makes the entire IT organization successful at every project, not just the big ones. And it supports a culture of empowerment, entrepreneurship, and accountability.
This exercise teaches staff to accept responsibility for results, not just for technical competence.
More on service catalogues....
Then, the organization must establish a discipline of contracting internally, not just SLAs with clients. This is essential to the prime holding internal subcontractors accountable for delivery of subcomponents.
More on SLAs and internal contracts....
Finally, a CIO must establish the practice of "walk-throughs" as the first step in project planning. A walk-through starts by defining exactly what the customer is buying and identifying the prime contractor who's in the business of selling it. Then, the prime decides what to buy from subcontractors, and subs buy from their subs, and so on. A tree-structured project plan emerges that defines who's on the project team and exactly what deliverables each is accountable for.
More on this approach to project management....
This systemic approach takes a bit more effort to implement than simply throwing in a PMO as a paladin, a shining knight there to save the organization from its incompetence. But the payoff
warrants the investment. The systemic approach makes the entire IT organization successful at every project, not just the big ones. And it supports a culture of empowerment, entrepreneurship, and accountability.
Dean Meyer - Organizational transformation strategy, structure, culture, resource-governance processes, and executive coach.
Consulting and publishing firm specializing in implementing the ‘business-within-a-business’ paradigm through systemic change in culture, structure, and the ‘internal economy’.
www.ndma.com/contact