A few years ago I did the excellent and free “Introduction to AI” course by Reaktor and the University of Helsinki. They now have two free courses you may find of interest: https://www.elementsofai.com/
Second, check why you want AI: Is it for solving a problem? To support an objective a line of business wants to address? Start small, with a concrete aspect on a current product/service which can benefit from AI: Can I automate a business process, gain further insight through advanced data analysis, and/or support engagement with employees and customers thus freeing up humans for a more meaningful experience? For these potential use cases, it may well be that initially they can actually be tackled without upfront high investment on advanced AI or machine learning, rather with relatively simpler (and cheaper) chatbots or Robotic Process Automation (RPA).
Finally, as internalized capabilities related to AI get better, then more ambitious initiatives – which may need investment in cloud and big data infrastructure, and adopting new partners expert in AI – can be tackled with the right balance of internal business knowledge and external AI experience.
With power comes responsibility. Hence, before investing in training your own people, developing or acquiring software or a cloud service, and double-checking what data will be processed and why.
Start by understanding AI and thoughtfully picking a manageable real-world use case to solve that
benefits your organization and sets your IT and innovation people up for AI success.
Artificial Intelligence is alluring. It looks like magic, but it can be Pandora's box. You need to go beyond treating AI as one more technology you can just immediately plug into your organization – @rumagoso
Hopefully, if you’ve read all of the above, you’ll see that there are many factors related to AI adoption that need to be considered for AI success. If you’ve already succeeded with AI projects in ITSM use cases, then I’d love to hear the advice you’d give to others.
Marketing Manager at Socommunity
Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies.
She covers both traditional areas of marketing (such as advertising, trade shows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.