This is the second in a series of four articles on some new frameworks and methodologies around Service Management.
How do they work together, and what really matters?
I read “The DevOps Handbook (Kim, Humble, Debois and Willis)” and felt greatly enlightened. I understood the three key ways – Flow, Feedback and Continual Learning.
And that you need to apply Lean Thinking to optimise processes, then automate. Create development and delivery automation so that multiple developers can contribute to the core branch, ensuring automatic testing, and reversal, without impacting other developers.
This then makes me a DevOps expert, yes?
Alas, nothing stays the same forever.
I recently attended an excellent presentation by Jayne Groll (DevOps Institute) on the thinking behind the ‘new’ DevOps framework/methodology.
One statement stood out,
“If you are in IT, then you are in DevOps.”
DevOps has expanded to include many of the IT service practices, including service management, application development and project management.
This makes sense, as all of these benefit from the combining of development and operations thinking to deliver the best outcomes for the customer.
There were two other key takeaways from the presentation:
1. “The Agile Service Management Guide (Jayne Groll)” and
2. Upskilling: Enterprise DevOps Skills report
Both are available from the DevOps Institute web site (www.DevOpsInstitute.com)
Service Management
and the new DevOps
By Gary Percival