What is your current job title and industry and what do you enjoy the most about both?
I am currently working in the role of Senior Program Manager with DXC Technology. I am working with a large global team, delivering an exciting digital transformation program, involving Service Management, and cloud adoption.
The program is exciting enough, but when adding the complexity and diversity of a truly global and flexible delivery team, this brings its own set of challenges! Celebrating customer success is the most enjoyable part of the program.
How long have you been an itSMF Member?
My first itSMF event was back in 2005 where a colleague convinced me to go along to a state seminar. I managed to present at the 2008 National Conference, which commenced a decade long involvement with the itSMF! A good friend of mine, Vaughn, has been through the entire itSMF journey with me, and we still catch up at Branch seminars.
What itSMF Membership Benefits do you get most value from?
• Seminars
• itSMF Bulletins / Publications
• itSMF Website
What do you enjoy most about being an itSMF Member?
When I first joined the group, and became more active in the community, I was welcomed and encouraged by people such as Tristan Boot, Kathryn Howard, Simone Moore and Peter Doherty. Over the years, I have met a significant number of people through the itSMF, that I now count as friends, not just industry colleagues.
Catching up with these friends and colleagues at state-based events, as well as the National Conference is always a highlight for me! Sharing of information
is critical to being a member. Serving as a committee member on the NSW committee was also very rewarding.
Has being an itSMF Member benefited you professionally? If so please specify…
Without doubt, being an active member has benefited me both personally and professionally. From a professional stand-point, my membership helped with my certifications, with access to information and people. Meeting people through the forum, has also enabled me to connect with people in the Service Management community, many of whom eventually became my customer! From a personal view, building long lasting relationships with people in the community such as Aprill Allen, Brendan Cullen, Jon Jones, Karen Ferris, Dave Favelle and the IT Skeptic, is extremely rewarding and professionally challenging as I continue to learn.
What ITSM related certifications do you hold, if any?
• ITIL Foundation – Thanks to Harold Petersen, I passed my ITIL v1.0 way back in 1998 !
• ITIL Expert
• ISO20000
What has been your biggest workplace or career challenge and how did you face it?
Moving into a client facing, Service Management Consulting role. This was a major decision point in my career, and was very challenging, but hugely rewarding. I was fortunate enough to have a supportive boss at this time, who challenged me to learn and grow quickly, through his coaching and mentoring. The challenge was helped by having people in my network that I could reach out to in support of obstacles or issues that I faced.
There are so many new ways to collaborate, share and consume knowledge these days, but LinkedIn proved an important vehicle for me to connect and broaden my network base.
Wayne Scott
in conversation
with Brendan Cullen
22