And because we’re entering unchartered territory, it is not the usual channels that will bring the message. Not the globally recognised service management guru’s (or skeptics), not the spruikers of new practices and methodologies, not even the consulting organisations and researchers, like Forrester, Gartner and the like, that are usually keen to provide an insight of ‘where it’s at’. Rather the message needs to come from ‘within’, from those that understand the business and preferably have some real life experience in this (warts and all, good and bad, lessons learned, pitfalls and all that).
This is where you come in. Service management is one of the things that we have actually done quite well within the IT environment, and it is our duty -and I mean: all of our duties … including you as the reader here- to share this with the business, advocate service management practices and lead the corporate thoughts on practices and structures …
BE A CHAMPION THOUGHT LEADER!
Simon Dorst
[email protected] / @ITILZealot
Manager, Service Management Service, Kinetic IT
Simon has over 25 years’ international experience in the development and delivery of various Service and Project Management consulting and training assignments. Known as the ‘ITIL Zealot’, he is always looking for the most effective and efficient way of delivering managed services, using ITIL©, SIAM™ or whichever other enabling practice.
Simon is the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation
BoK architect team. He has also been involved in the creation of the
IFDC’s VeriSM™ approach and publications, including being one of the
authors of the VeriSM Pocket Guide.
Simon has been an active committee member of various service
management groups and forums for many years, including the
immediate-past-chair of the itSMF Western Australia Branch.
In 2018 Simon was presented with both the Thought Leader (together
with Michelle Major-Goldsmith) and Service Management Champion of
the Year awards at itSMF’s annual SM Conference and Industry Award Dinner.