It was unfortunate I couldn’t be in multiple sessions at once as there were many inspiring speakers and topics I would have liked to have seen.
Of those sessions I did manage to attend there were several passionate calls to action. These came from many respected practitioners; Julie Mohr on “Customers screaming for change”, Andrea Kis on “Shaking up vendor management”, both Paul Wilkinson and Mark Smalley talking to the theme of unlocking value with practical adoption of DevOps, and Troy DuMoulin on “Shifting-left leadership and accelerating value”.
Atlassian were also present talking about the changing future of work with ITSM meeting Agile and Lean.
There was also the presence of Axelos at the conference with Roman Zhuravlev providing a warmly received insight into the coming update of ITIL and its alignment to agile, DevOps plus end-to-end value delivery. The event was also the platform to reveal the new ITIL4 certification scheme.
Each day began with 7:30am “Rise and Shine” sessions that were surprisingly well attended considering the earliness of the hour.
As I was giving one of these presentations, I was quite pleased to see that my room was full of awake and eager people ready to talk about how to build on continual service improvement.
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