TABLE OF
CONTENTS
2
Chair's Report
Bottom Line Value of Problem Management
Michael Hall - Real World IT
itSMF Q2 Seminars
2018/Get fit for Service
itSMF 21st National Conference
STOP trying to Convince People to Buy
Paul McCarthy, Marketers Club
Join our Social Media Groups
itSMF Member Benefits
3
4
8
10
12
15
16
22